Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item(s) to request a return. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. Please note that all approved returns are subject to a 5% restocking fee, which is deducted from the item(s) price only and does not include shipping costs.

 

To start a return, you can contact us at shopluxebabeboutique@gmail.com. If you’d prefer to contact us on Instagram, our Instagram is @shopluxebabe.la. Please note that photos will be needed to verify the error with the order.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopluxebabeboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method minus a 5% restocking fee (calculated from the product(s) price only, excluding shipping) within 1–2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 business days have passed since we’ve approved your return, please contact us at shopluxebabeboutique@gmail.com.